Tecnologias educativas para qualificação do cuidado farmacêutico na artrite reumatoide: desenvolvimento de materiais para profissionais e usuários do SUS

Abstract

Medication dispensing within the Specialized Component of Pharmaceutical Assistance (CEAF) represents a strategic step to ensure access and continuity of treatment for individuals with chronic conditions and rare diseases within the Brazilian Unified Health System (SUS). This study aimed to analyze the weaknesses, strengths, opportunities, and threats related to the medication dispensing process at the CEAF of the Federal District (CEAF), based on the perceptions of pharmacists working in the service. This is a descriptive, qualitative study conducted through interviews with fifteen pharmacists, whose analysis was guided by the FOFA matrix (Strengths, Weaknesses, Opportunities, and Threats). The results identified strengths such as individualized pharmaceutical consultation during first dispensing, double-checking processes, and home delivery of medications. Weaknesses included medication shortages, shortage of human resources, inadequate infrastructure, and excessive documentation bureaucracy. Opportunities involved strengthening communication with users, advancing digital strategies, and decentralizing services, whereas threats included management issues, industrial discontinuity, misinformation, and economic barriers faced by users. It is concluded that dispensing in the CEAF shows relevant advances as a clinical practice but remains strongly conditioned by organizational and systemic limitations. Strengthening dispensing requires structural investments, integration of the healthcare network, continuing education, and governance strategies capable of articulating pharmaceutical care in a continuous, safe, and patient-centered manner.